Hospitality Industry: 7 Tech Trends Shaping the Future

Posted by: Rin Truong Comments: 0

Stay ahead of the game with the latest technology trends revolutionizing the hospitality industry. Explore how innovation is reshaping guest experiences and operations.

Imagine this scenario: it’s past midnight, you’re cozily wrapped in your blanket, and a potential customer in a different time zone is searching for a hotel suite. While they’re planning their trip, a question arises. However, by the time you respond, they’ve already booked a room elsewhere. Losing a potential customer is disheartening, especially as travel restrictions ease after a long period of isolation. You don’t want to miss out on business due to a lack of workforce or failure to meet evolving customer preferences.

Since the pandemic, travelers increasingly favor self-service options over traditional assistance. Embracing technological advancements is crucial. By implementing tech-enabled processes at every stage – from trip planning to contactless check-in and digital concierge services – you can exceed the expectations of modern travelers and ride the wave of the hospitality tech revolution.

According to a report by the NYU Tisch Center of Hospitality, a staggering 81.7% of hoteliers have either implemented or are planning to implement new technologies in 2023 – 2024. The rationale behind this is quite simple: integrating technology into day-to-day operations is crucial in minimizing human error and maximizing service efficiency, ultimately enhancing the guest experience.

With that in mind, let’s delve into seven key hospitality technology trends that are reshaping the travel industry in 2024.

Enhancing Travel Planning through Gamification

Today, people desire more to make work and tour planning interesting. Adding gamification can make it even more enjoyable. Hospitality companies now use game designs in non-game contexts, making travel planning delightful. By implementing challenges, opportunities, and rewards, companies tap into human motivation.

Imagine a website offering incentives and gifts for completing a travel puzzle. Gamification enhances decision-making, loyalty, brand awareness, content creation, online engagement, and revenue in the travel industry.

Experience immersive Virtual Reality Tours

Imagine this: you’re planning your next trip to Venice. You reach out to a tour guide who recommends a hotel. However, their website disappoints with underwhelming images. Despite a four-star rating on Google, you hesitate to book before arrival.

So, how can hoteliers showcase their charm to potential guests? Virtual reality has become essential for staying competitive. Many companies offer virtual tours that provide a visually immersive experience, highlighting the property’s main features.

Still skeptical? Consider this: a futuristic technology that allows guests to daydream about their upcoming experience. According to a Tourism Management study, virtual reality enhances mental imagery and presence, delivering a superior brand experience.

Business-to-business (B2B) travel platforms

Hotel reservations can be time-consuming and involve a lot of paperwork. However, with a B2B travel portal, tour operators can effortlessly connect with hotels, secure package deals, and call it a day. To illustrate, each member on the portal has their own dashboard that shows the number of bookings made by their customers. This allows travel businesses to easily track the volume of customers who have reserved travel plans, enabling better business analysis.

In simpler terms, B2B online travel portals empower travel agents and operators to organize trips more efficiently and affordably, all while maximizing profit.

Cutting-edge Contactless Technology

The industry has changed since the pandemic, particularly in hygiene perception. With restrictions and anxieties, hospitality companies must adapt. Embracing contactless technology is key.

According to the NYU Tisch Center of Hospitality Report, adoption of self-check-in, in-room tech, mobile keys, and digital payments increased by up to 66% during the pandemic. The transition to contactless tech also addressed labor shortages by reducing dependence on human staff.

Looking ahead, post-pandemic advancements like facial scan check-in, robot concierges, and automated assistance are expected.

Chatbots as Virtual Concierges

Usingbots to handle customer inquiries is common practice. However, employing Chatbots as digital concierges is an innovative approach. In the hospitality industry, hotel managers face the challenge of meeting guest demands around the clock.

Amidst the ongoing Pandemic and limited staff availability, adopting chatbots has become imperative for survival. Research reports project that 29.2% of hoteliers will integrate chatbots into their websites by 2022, a significant increase from 14.5% in 2019.

Imagine having a dedicated concierge available 24/7, ready to engage with users, answer questions, and fulfill requests. Marriott International’s Aloft Hotel brought this concept to life with ChatBots. This solution empowered guests to effortlessly make requests from their smartphones, whether it was for toiletry delivery or a timely wake-up call.

Optimizing Control with IoT

In an era of efficiency, sustainability, and customization, IoT empowers hoteliers to stay in step with the latest trends. With the implementation of IoT technology, guests can personalize their room settings, such as temperature and lighting, to their preferences.

In simple terms, IoT allows hoteliers to enhance the guest experience by catering to their individual needs. Imagine returning to your hotel room after a night out with friends, finding the temperature perfectly adjusted, a bedside night lamp softly glowing, and a soothing aroma filling the air. Thanks to IoT, this level of personalization is possible as it gathers data to deliver a truly immersive experience.

Robotic Revolution in Luggage Handling

Robotics technology is an exciting advancement in travel tech, constantly evolving. In hospitality, robots serve as concierges, welcoming guests and providing information about their stay. Some hotels even use robots for cleaning and handling luggage.

Guiding bots effortlessly navigate passengers within and outside airport terminals, ensuring a seamless travel experience. Robots have limitless potential; they can assist with food preparation in restaurants and aid in detecting concealed weapons at airports. Travel agents use robots for pre-screening, making waiting time more productive. The utilization of robots in the travel industry has surged, especially in the wake of COVID-19, surpassing any other trend. Ultimately, they minimize human-to-human contact, prioritizing safety and well-being.

Key Insights

Much of the travel industry’s popular technology is influenced by broader tourism and travel trends. For instance, IoT devices are now used in hotel rooms due to the demand for greater personalization. Considering customer preferences, the hospitality industry cannot expect to return to normal.

Travelers today expect advanced rooms with contactless services and greeting robots. By keeping up with trends, the industry can prioritize technology and stay competitive. The hospitality sector is filled with innovative players experimenting to create a futuristic world. Embrace tech-enabled efficiency, customization, and flexibility to stay in the game.

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